Do you suffer from damp in your property?

How Should I Document My Health Symptoms From Damp

What to record when you suspect damp exposure

A useful symptom record is a dated, factual log that ties how you felt to time, place (room), and relevant episodes—without claiming medical causation. Keep two uses in mind: (1) supporting healthcare conversations and (2) supporting housing conversations (landlord/agent/council/surveyor). Information only; not medical advice.

A strong diary stays deliberately plain: observations (symptoms, timing, rooms) separated from suspicions (possible causes). That separation makes notes easier to trust, compare, and act on—especially when days blur after repairs, heavy rain, travel, or changes in heating and ventilation.

Clarity comes from dates, not debates.

What counts as a useful symptom record

A useful record is consistent, observable, and comparable across days. Details (how often, how long, what stopped you doing things) beat labels because they’re easier to interpret and harder to dismiss. You’re recording time-and-place correlation, not “proving the cause.”

Start with a minimum dataset from day one.

Minimum fields to record (from day one)

  • Date/time: – Exact time, or morning/afternoon/evening.
  • Symptom: – Plain words: cough, wheeze, blocked nose.
  • Severity (0–10): – Same scale, every day.
  • Duration: – Minutes, hours, or “on and off.”
  • Room/location: – Bedroom, bathroom, lounge, workplace.
  • Activity: – Showering, cooking, laundry drying, heavy rain.
  • Better away from home: – Yes/no/unsure, plus where.

If you’re recording more than one person, keep one record per person (especially for children) to avoid timeline mix-ups.

If you look up wording, including Symptom: – Plain descriptions, use it to prompt plain descriptions, not to self-diagnose. Also, some NHS (National Health Service) pages about damp/mould-related conditions may not display full content on every device (see this NHS disclosure log note about damp and mould pages), so confirm health information with a clinician or another trusted health source.

How long to keep documenting

Document daily for 2–4 weeks to start, then continue while symptoms persist, repairs are pending, or patterns remain unclear. Record calm days too (“no cough; slept through”); variation strengthens your diary.

If you have a clear change point (time away, a repair attempt, deep cleaning, a ventilation/heating routine shift), document before and after using the same fields. If you miss days, don’t backfill from memory. Restart from today.

Safety notes and when to seek urgent care

Your diary should support care, not delay it. If you have severe breathing difficulty, symptoms worsening rapidly over hours, or you feel seriously unwell, seek urgent medical help first and document later.

If you think it may be an emergency, call your local emergency number (for example, 999/112 in many countries). If it’s urgent but not immediately life-threatening, use your local urgent-care pathway (for example, NHS 111 in parts of the UK) or contact an appropriate urgent service where you are.

If you already have asthma, chronic obstructive pulmonary disease (COPD), significant allergies, or another diagnosed condition, record deviations a clinician can act on (for example, more night waking, increased reliever use, reduced tolerance for stairs). If you’re unsure how serious something is, prioritise medical assessment.

Symptoms to prioritise documenting and how to describe them

Damp Evidence Checklist

Select your situation to see the right checklist.
0
of 8 evidence items gathered
Start ticking off items as you gather evidence
        What NOT to Do:
        • Don't clean or paint over mould before documenting it
        • Don't throw away damaged items before photographing them
        • Don't make verbal-only complaints — always put it in writing
        • Don't delay — damp worsens and claims weaken over time

        Need professional documentation? A formal survey report carries the most weight.

        Book a Survey for Professional Evidence →

        The best symptom notes don’t try to win an argument—they give a clinician clear, comparable observations they can assess and act on. Prioritise each Symptom: – Plain enough to describe with observable details, then add severity and impact so a clinician can assess what’s happening. Track sleep disruption, time off work/school, medication use, and exercise tolerance alongside symptoms.

        Keep language stable across days. If you use a 0–10 scale, define what “10” means for you and stick with it. If other influences might matter, note them neutrally (cold in the household, high pollen, decorating, new cleaning spray). That balance improves credibility.

        Red flags to treat as urgent (don’t wait for a “complete diary”)

        • Severe breathing difficulty: – Struggling to speak full sentences.
        • Rapidly worsening symptoms: – Clear deterioration over hours.
        • Feeling seriously unwell: – Fainting, confusion, or collapse.

        These are general warning signs. If they apply, seek urgent care using local emergency/urgent services.

        Respiratory and allergy-type symptoms

        Record frequency, timing, triggers, and functional impact so patterns are obvious without relying on labels like “flare.” Instead of “flare,” write what happened: cough episodes, wheeze you heard or felt, breathlessness on stairs, worse at night, worse in a specific room.

        Useful descriptors:

        • Cough: – Episodes per day; dry or productive; worse morning or night.
        • Wheeze: – Heard or felt; at rest or after exertion.
        • Breathlessness: – Stairs/walking; recovery time; what you had to stop.
        • Nasal symptoms: – Blocked/runny; one-sided or both; night waking.
        • Throat irritation: – Scratchy/itchy; time of day; eased away from home.

        Specifics beat strong language. Clear observations travel further than big labels.

        If you take medication, record it as an event: what, when, and what changed within a consistent window (“settled within 30 minutes” / “no change after two hours”). If you use peak flow under an existing care plan, record readings consistently and leave interpretation to your clinician.

        Skin, eye, and sinus symptoms

        Write these down in a way someone else can picture: location, appearance, timing, and what helped. For skin: where it appeared; what it looked like (red, raised, dry, weeping); how long it lasted. For eyes/sinuses: itch, redness, watering, blocked nose, facial pressure, and whether one-sided.

        A simple structure keeps entries comparable: where, what, when, what helped.

        If you suspect another trigger, log it neutrally (“used new bathroom cleaner,” “paint smell in hallway”). One line preserves context without turning your diary into a theory document.

        Systemic symptoms and sleep impacts

        For fatigue, headaches, brain fog, and poor sleep, prioritise pattern + impact captured the same way each day. Add one impact marker that makes the entry actionable: night waking, missed work/school, medication use, or exercise tolerance.

        Ground entries in routine change: “Needed an afternoon nap” and “stopped halfway up the stairs” is more usable than “felt awful.”

        How to keep a daily symptom diary (step-by-step)

        A diary works when it stays simple: five minutes, fixed fields, and consistent links to rooms and timelines—without claiming causation. Keep one template, one storage place, and one simple indexing method so you’re not rebuilding the system each day.

        Design for “easy on your worst day,” not “perfect on your best day.”

        A simple daily entry format (5 minutes)

        Use any tool you’ll keep using (paper, notes app, spreadsheet). Keep one diary per person so timelines don’t blur.

        Field What to record
        Date/time Date + time, or morning/afternoon/evening
        Room/location Use the same room names each time
        Symptom Symptom + **0–10** severity + duration
        Damp cues & triggers Visible damp/mould **yes/no/unsure** + shower/cooking/rain/heating off
        Medication & outcome Medication taken + better away **yes/no/unsure** + what changed

        After the table entry, add one cross-reference line if relevant: “Photo P-12,” “Humidity log H-07,” or “Email L-03.”

        Step 1: Set your fixed fields once

        Choose your scale, room names, and usual entry time. Keep them stable for a month.

        Step 2: Make one entry daily, even if nothing happened

        Write “no symptoms today” and a short sleep note.

        Step 3: Add an event note when something changes sharply

        Use the same fields, plus one sentence on what changed.

        Step 4: Keep each person’s record separate

        Use separate pages, tabs, or notes for each person.

        Step 5: Cross-reference with simple IDs

        Add “P-12 / H-07 / L-03 / M-02” links, not long explanations.

        Linking symptoms to rooms, activities, and timelines

        Linking symptoms to rooms means recording where you were and what was happening when symptoms appeared or worsened. Keep context short and neutral.

        Use consistent prompts: room, activity (showering, cooking, drying laundry), building cues (condensation, peeling paint, musty odour, visible spotting), and ventilation/heating (extractor used, window opened, heating schedule changed).

        Use one simple evidence index:

        • P-01, P-02…: for photos/videos
        • H-01, H-02…: for humidity/temperature logs
        • L-01, L-02…: for landlord/agent/council communications
        • M-01, M-02…: for medical documents and appointment notes

        Also log away-from-home comparisons (workdays, school days, weekends away). The point isn’t one “gotcha” comparison. It’s repeated, dated contrast.

        Weekly summaries that highlight patterns

        A weekly summary turns seven days of notes into something you can explain in minutes, without adding new theories. Keep it factual; don’t introduce new explanations in the summary.

        A simple weekly structure:

        • Top symptoms (two to four).
        • Where it clustered (rooms/times/activities).
        • Impact (sleep/work/school/medication).
        • Key dates (visits, repair attempts, travel, heating failures, heavy rain).

        End with one reusable pattern sentence: “Worse overnight in bedroom; improves when away for workday.” That’s not a diagnosis; it’s a time-and-place observation.

        If you’re stuck on what to document next on the building side, an independent damp assessment can help you plan what to collect and what to prioritise for inspection. You can also consider routes like your local council housing/Environmental Health (EH) team, landlord complaints procedures, or an appropriately qualified independent surveyor—choose the option that fits your situation.

        Collect property evidence alongside your health notes

        Property evidence carries more weight when it’s dated, repeatable, and easy to cross-reference back to your symptom diary by room and day. Collect property evidence as dated, repeatable, easy-to-verify records you can link to your symptom diary by date and room. Connected threads—what the building was doing and what you were experiencing—are easier for a surveyor, landlord, agent, or council officer to review without guessing sequence. This is building documentation, not medical proof.

        Photos and videos that are easy to verify

        Make your images comparable over time by repeating the same simple method: wide shot plus close-up, from the same angle, with a location note. Wide shows context; close shows detail (spotting, staining, bubbling paint, crumbling plaster, warped skirting).

        • Start wide: – Full wall/corner/ceiling area.
        • Then close: – Damage detail clearly.
        • Add scale: – Ruler/coin/tape measure.
        • Record location: – Room, wall, landmark note.
        • Repeat consistently: – Same angle weekly or after change points.

        Link to your index: “P-14: bedroom outside wall by window, wide + close.”

        Keep originals where possible and back up your folder so timestamps/metadata are preserved where possible.

        Humidity and temperature readings you can track

        Readings help most when they show a pattern over time, not a single “good” or “bad” number. A basic consumer meter is enough to start if you’re consistent about room names, times, and locations.

        Log: date/time, room, reading, plus one context note (windows shut, shower 30 minutes earlier, laundry drying, heating off). If you can, do morning/evening; if not, one consistent daily reading still helps.

        Record musty odours or condensation as building cues, not health conclusions. Pair them to diary dates and let professionals interpret the wider picture.

        Damage records for belongings and surfaces

        For each item/surface, record: what changed, where, when first noticed, and what you did next (ventilated, moved furniture, reported it, cleaned). If access is limited (behind wardrobe/boxed pipework), note that limitation.

        Create one conditions timeline aligning:

        • First noticing damp signs.
        • First noticing symptoms.
        • Reports made and responses (use your L- IDs).
        • Visits and attempted repairs.

        This becomes your “spine” document.

        Prepare for GP or clinician appointments

        Clinicians can assess symptoms faster when you bring a one-page pattern summary backed by dated entries, not a pile of unstructured notes. Turn your diary into a one-page summary supported by dated entries and your conditions timeline. Documentation doesn’t replace medical assessment; it helps a clinician quickly see what symptoms you have, when they started, patterns (including away-from-home comparisons), what you tried, and impact on daily life. Avoid asking a clinician to state definite causation.

        Good notes keep your story steady under stress.

        What to bring and how to summarise your diary

        Bring a one-page summary stating: symptom pattern, key dates, rooms most associated, what improves symptoms, medications tried, and impacts on daily life. Keep the full diary as backup.

        A practical structure:

        • Main symptoms: – Two to five, in plain terms.
        • Key dates: – Start date; clear change points.
        • Pattern: – Worse at home/in specific rooms; better away.
        • Severity and impact: – Sleep; work/school; exercise tolerance.
        • Medication tried: – What changed (or didn’t).
        • Your concern: – “Possible damp/mould exposure at home” as a concern.

        Lead with impact rather than theory: “Night waking with cough; reduced tolerance for stairs” gives a clear clinical problem to assess.

        How to ask for damp/mould exposure to be recorded

        Ask for your concern to be recorded as reported history, without pressuring confirmation of causation:

        “I’m concerned damp or mould at home is worsening my symptoms. Please record that I reported possible home exposure and that I have a diary with dates and rooms.”

        Add one supportable observation if helpful: “Symptoms seem worse at home and improve when I’m away.” After the appointment, add a dated note of what was agreed and label it as an M- item.

        After the appointment: what to keep and file

        File a short dated M- note: advice given, medication changes, tests planned, referrals discussed, follow-up date.

        Retain:

        • Prescriptions: – Current medicines and changes.
        • Fit notes: – If you needed time off.
        • Referral letters: – Respiratory, allergy, dermatology, other services.
        • Discharge summaries: – Urgent care or hospital visits.
        • Appointment dates: – Past/upcoming, including cancellations.

        If you use the NHS App, you may be able to view parts of your record (for example, allergies and adverse reactions). If something looks missing or incorrect, contact your GP surgery to check what’s recorded and whether anything is limited from online view.

        Accessing and managing your medical records in the NHS

        Medical records help with continuity of care, but access routes vary depending on who holds the record and what’s visible online. Access and manage NHS medical records by requesting them from the organisation that holds them and storing copies securely. This can help with continuity of care and checking what was recorded. Online record access can be useful, but it may not show everything, and some information can be redacted from online view for safety or confidentiality reasons. Processes and timelines can change—check current guidance with the relevant NHS organisation.

        Keep a clear boundary: your medical record is for healthcare. A housing evidence pack typically needs minimal health detail unless a qualified professional specifically requests more.

        Who holds your records and where to request them

        Request records from the organisation that holds them (the data controller). Usually:

        • GP records: your GP practice
        • Hospital records: the relevant hospital trust (records/patient services)
        • Other providers (dentists/opticians): held separately

        Keep a simple request log: request date, what you asked for (time period/record type), and what you received. If you’ve moved GP practice or had care in multiple areas, records can be split; your M- index helps you spot gaps.

        Using PCSE when NHS England holds GP records

        In specific situations, NHS England may control GP records and Primary Care Support England (PCSE) may hold them for disclosure requests (as outlined by NHS England’s guidance on getting a copy of health/medical records). This is not the usual route for most people.

        At a high level, a request may be reviewed against disclosure rules; PCSE may ask for more information; then information may be disclosed securely, declined, or forwarded to a current GP to consider. PCSE states a processing time can be up to 40 days; verify current timelines if you’re working to a deadline.

        While any disclosure process runs, keep your symptom diary and conditions timeline up to date.

        Privacy considerations: restricted access and redaction

        Your online GP record view may include redactions. If you can’t see something online, it isn’t automatically missing; it may be intentionally withheld from online access.

        If you need stronger privacy around address/location details, ask your practice what options exist and what trade-offs apply. NHS England notes that practices can use measures such as restricted access to demographic data via a sensitive flag in some circumstances, which may affect services that rely on location information—so discuss implications before changes.

        For damp-related evidence, store medical documents securely and share only what’s necessary. Avoid sending detailed clinical paperwork to non-clinical parties unless there’s a clear reason.

        Create a landlord, agent, or council communications log

        A communications log turns a long, messy damp problem into a clear, dated audit trail that’s easy to review and hard to dispute. Create a communications log so every damp/mould report is dated, consistent, and easy to follow, even if the issue lasts months or staff change. Keep health detail minimal in housing messages; your aim is to drive investigation and repair, not to argue medical causation with non-clinicians.

        Consistency is leverage: it reduces misunderstanding and speeds review.

        What to record each time you report damp/mould

        Each entry should capture: who you contacted, what you reported, what you sent, the response, and what happens next. Use your evidence index (P-, H-, L-) so attachments are easy to find.

        Field What to capture
        Date/time When you contacted them; when they replied
        Who & method Name/role; email/call/portal/letter/visit
        Issue & rooms Rooms affected + what you observed (link **P-/H-**)
        Health impact (brief) One neutral line; avoid clinical detail
        Attachments & refs Exhibit IDs + case/job number + what you sent
        Response & deadlines Response received + next steps promised + target date

        If you mention health impact, keep it to one line (for example, “Symptoms logged; discussed with GP; diary available”).

        How to store emails, letters, calls, and visit notes

        Store communications in a way that preserves originals and confirmations. If you use a portal, save confirmations/screenshots and keep a copy of what you submitted.

        After phone calls, send a same-day written recap: what you reported, what was agreed, and the promised next step/date. For visits, note who attended, what was inspected, what was done, and what was promised. Log verbal updates as “reported” rather than “confirmed.”

        How to keep your evidence pack consistent

        A consistent pack is two parts: a short chronology plus clearly labelled exhibits that match your indexes. Your conditions timeline is the spine; the communications log is the audit trail.

        Use one indexing system across everything:

        • L-: for messages/call notes (housing-side).
        • P-: for photos/videos.
        • H-: for humidity/temperature logs.
        • M-: for medical notes/artefacts.

        A practical pack is: a one–two page chronology plus an exhibits folder grouped by type and labelled by ID. If you choose to commission an independent damp assessment, this structure helps a surveyor review quickly—so does a council inspection or housing officer review.

        Book Your Consultation With Sussex Damp Experts Today

        A damp survey can clarify what the building is doing, while your diary and logs keep the human impact organised, dated, and easy to follow. An independent damp assessment can turn observations into a practical property plan and a clearer record of likely moisture mechanisms. Your diary and communications log show what you experienced and reported; a damp survey focuses on the building and its condition. Sussex Damp Experts does not provide medical advice, and a damp survey does not diagnose health conditions; for health concerns, speak with a clinician.

        Before you make contact, prepare a small starter pack:

        • Your postcode and property type.
        • Affected rooms and when you first noticed issues.
        • A small set of labelled photos (P- items) and any basic readings (H- items).
        • Your symptom diary start date and key communications (L- items).

        To protect your privacy, don’t send unnecessary sensitive medical documents at the first step. Share housing-relevant facts; keep detailed clinical information for healthcare unless a qualified professional requests it.

        If you want an independent damp assessment and a plain-language report, contact Sussex Damp Experts to get started. If you’d prefer other routes, consider your landlord’s formal complaints process, your local council’s housing/EH team, or an appropriately qualified independent surveyor—choose what fits your goals, budget, and urgency.

        Frequently Asked Questions

        How do I turn my symptom diary and mould photos into a solicitor-ready evidence bundle?

        A solicitor-ready bundle is less about volume and more about structure: a clear chronology, labelled exhibits, and a trail of what you reported and when. This is general information, not legal advice, and evidence expectations vary by jurisdiction and case—if you’re pursuing formal action, confirm requirements with a qualified housing lawyer/adviser.

        You’re aiming to answer: what happened, when, where, and how you reported it. In England, this organisation often resembles how housing condition cases are prepared (including the Pre-Action Protocol context), but you don’t need to quote rules inside your pack.

        The more organised your bundle, the less you need to argue inside it.

        How should I structure the front page and chronology?

        Start with two documents:

        • Cover sheet:
        • Your name and address
        • Property type (e.g. 2-bed flat, 1930s terrace)
        • Current landlord/agent details
        • A one-paragraph overview: “Ongoing mould and damp since , reported on .”
        • One-page chronology:

        A table: Date → Event → Room/area → Linked evidence.
        Example:

        • 12/10/2024 – First noticed black mould – Bedroom 1 external wall – see photos P‑01 to P‑03
        • 05/11/2024 – Emailed agent about smell and coughing – Whole flat – see email 01

        This chronology is the roadmap.

        How do I index photos, readings, letters and medical notes?

        Use a four-part convention:

        • P‑: photos/videos (P‑01, P‑02)
        • H‑: humidity/temperature readings or meter logs
        • L‑: letters/emails/complaint forms/responses
        • M‑: medical documents (fit notes, clinic letters, discharge summaries)

        Keep items oldest-to-newest within each section. Avoid oversharing health details: a small number of M‑ items showing you sought clinical advice is often enough; diagnosis sits with clinicians, not landlords or surveyors.

        How should I save and label digital files?

        • Create four folders: P, H, L, M.
        • Name files with index + date: `P-03_Bedroom1wall_2024-11-02.jpg`.
        • Back up safely (cloud or encrypted drive).
        • If you later commission an independent damp survey, the surveyor can refer to your indexes rather than re-gathering from scratch.

        What does redaction mean if I cannot see something in my online GP record?

        Redaction in your online GP record usually means information is hidden from view, not erased.

        When you use an app such as the NHS App to look at areas like Allergies and adverse reactions, you’re viewing a limited window into the record held by your practice. NHS England guidance explains that some entries may not be shown online even though they exist in the clinical system.

        Why might parts of my record be hidden online?

        Common reasons include:

        • Serious harm risk: – detail could cause significant distress or risk
        • Third‑party information: – another person’s identity/confidential detail is mixed in
        • Administrative choices: – your practice may limit online viewing for certain sections

        These can be legitimate reasons under policy.

        How can I check if something is recorded but not shown?

        If you suspect an item is recorded but invisible, you can:

        • Note the approximate date and what it related to
        • Contact your GP surgery reception/admin team and ask whether it’s recorded but not visible online
        • Ask how you can view or correct that specific information, if appropriate

        Avoid assuming data loss; practices control much of what appears.

        What should I ask the surgery, in plain language?

        Keep it neutral:

        On I discussed . I can’t see anything about this in my online record. Could you confirm whether it’s recorded on your system and, if so, whether it’s been limited from online viewing?

        For medical decisions about whether damp may be affecting health, your GP/clinician remains the right person to advise.

        My landlord says the mould is my lifestyle—what evidence should I send back?

        A good response to “lifestyle” claims stays calm and evidence-led: timestamps, repeated photos, and a simple timeline that points back to rooms and events.

        Your goal is to replace opinion with records: dated images, a clear timeline, and any objective readings you already have.

        If they rely on opinions, reply with patterns and timestamps.

        What should I attach to a lifestyle‑blame response?

        Choose strong items, not everything:

        • Photo pairs: of the same spot taken weeks/months apart (context + close‑up)
        • A one‑page room list (“Bedroom 1 – external wall; Bathroom – ceiling above shower”)
        • A timeline with key dates: first report, inspections, what was said/done
        • Any basic readings you already have (humidity, surface temperature, damp meter notes), if taken

        These focus on the building. Avoid sending raw symptom diaries to landlords; keep health detail for clinicians and your own records.

        How do I word the email so it stays calm and factual?

        Aim for 6–10 lines:

        • State the aim: inspection, diagnosis, and appropriate building moisture control/repair
        • Refer to attachments by codes (“see Photo A–C, Timeline 1”)
        • Confirm you’re taking reasonable steps (ventilating/heating within means) without over-explaining
        • Close with what you’re requesting: a proper investigation of leaks, penetrating damp, or defects

        If you later get an independent damp survey, the surveyor can build on the same photos/timeline with technical measurements and a report.

        How short is “short enough” for this kind of reply?

        A good rule: fit on one screen without scrolling on a laptop. Let attachments do the heavy lifting. Build a bigger bundle separately if needed.

        Can I share my symptom diary with my landlord, or should I keep it private?

        You can often drive repairs with strong property evidence and a brief impact statement, without sharing personal medical detail. Sharing a symptom diary is optional. You can often prompt repairs with strong property evidence and a brief, minimal health summary.

        Landlords and agents handle property conditions, not diagnosis. In many cases, you only need to communicate that the issue is affecting day-to-day living (sleep disruption, coughing at night, needing to avoid a room), not provide your full medical story. Data protection good practice in the UK emphasises data minimisation: share only what’s necessary for the purpose.

        What housing information is generally safe to share?

        Typically safe and useful to share:

        • Photos and videos: of damp, mould, leaks and staining
        • A simple room list and brief description of the worst areas
        • A timeline of reports and responses (dates you emailed, phoned, or used a portal, plus what happened next)
        • Humidity/temperature logs: if you have them, with dates and rooms

        If you include health at all, keep it to one neutral line (for example, “Health symptoms are being logged; medical advice is being sought; diary available if required.”).

        When might sharing health details be reasonable?

        It can be reasonable to share a very short health-impact note if it helps explain urgency, supports a request for temporary measures (for example, avoiding a bedroom), or if an official body explicitly asks for it. If you’re in a formal process (complaint escalation, council involvement, legal advice), ask the adviser handling the case what level of health detail is actually needed.

        How can I share something without oversharing?

        If you decide to share anything health-related:

        • Share a summary, not the full diary (e.g., “Since [date], night cough 4–5 nights/week; worse in bedroom; improves away from home.”)
        • Avoid attaching medical letters unless asked by a qualified professional
        • Keep copies of what you sent (use your L- index)
        • Consider redacting unnecessary identifiers if you’re forwarding documents, and only send via a reasonably secure method

        If you’re unsure, default to: building evidence + timeline + clear request for investigation/repair. Keep the full symptom diary for healthcare and for your own records.